This Privacy Policy explains how Trojan Assure Group Limited (“we”, “us”, “our”) collects and uses personal information which you provide to us. It also explains your rights and how to contact us. A separate privacy policy applies to our claims investigation services. If you engage with our claims investigation services, we will provide you with that policy separately.
If you have any questions, please contact us at fox@talkingfox.co.uk, or at our registered office – 34 Phoenix Drive, Eastbourne, England, BN23 5PG.
Last updated 06/03/2026
Data We Collect
We may collect and process the following information when you interact with us:
- Identification and contact details such as name, postal address, email address, telephone number and reference numbers.
- Information relevant to obtaining insurance quotations or cover, including details about your risk, circumstances and preferences, as provided by you.
- Records of your communications with us, including enquiries and complaints.
We collect information directly from you when you complete forms on our website, communicate with us, or provide information by phone or email.
Lawful Basis and Consent
We process your personal information where one or more of the following applies:
- With your consent, for example where you ask us to pass your details to insurance brokers and underwriters to obtain quotations, arrange or manage insurance. You may withdraw your consent at any time by contacting us at [email address]. Withdrawal will not affect the lawfulness of processing before withdrawal.
- To perform a contract or take steps at your request prior to entering into a contract.
- To comply with our legal obligations.
- For our legitimate interests, such as administering our website, responding to enquiries, improving our services and maintaining records, provided these interests are not overridden by your rights and freedoms.
How We Use Your Information
We use personal information to:
- Handle enquiries and provide information you request.
- Introduce you, with your consent, to insurance brokers and underwriters for quotations, placement, administration and renewal of insurance.
- Manage our relationship with you, including service communications.
- Operate, maintain and improve our website and user experience.
- Comply with legal and regulatory requirements, including record-keeping and responding to lawful requests.
We will not use your personal information for purposes that are incompatible with those described in this policy without informing you and, where required, obtaining your consent.
Data Sharing
With your consent, we will share your personal information with selected insurance intermediaries and markets, including:
- Insurance brokers and intermediaries.
- Insurers and underwriters.
- Their appointed agents or administrators involved in providing quotations, underwriting, policy administration and related services.
We may also share information with:
- Our service providers and professional advisers who act on our instructions and are subject to confidentiality obligations.
- Regulators, law enforcement bodies or courts where we are required to do so by law or to protect our rights.
- Potential buyers or sellers and their advisers in connection with a business or asset transaction, subject to appropriate confidentiality safeguards.
We do not sell your personal information.
International Transfers
Some recipients, including insurers, underwriters or service providers, may be located outside the UK. Where we transfer personal information internationally, we will ensure appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses. You may contact us for further details.
Data Retention
We keep personal information only for as long as necessary for the purposes set out in this policy, including to satisfy legal, accounting or reporting requirements. Retention periods depend on the nature of the information and our regulatory obligations. We will securely delete or anonymise information when it is no longer needed.
Your Rights
You have the following rights under data protection law, subject to certain conditions:
- Access to your personal information and copies of it.
- Rectification of inaccurate or incomplete information.
- Erasure of your information (“right to be forgotten”).
- Restriction of our processing of your information.
- Data portability, in relation to information you have provided to us and which we process by automated means on the basis of consent or contract.
- Objection to processing based on our legitimate interests and to direct marketing at any time.
- Withdrawal of consent where processing relies on consent.
To exercise your rights, please contact us at fox@talkingfox.co.uk. You also have the right to complain to the UK Information Commissioner’s Office (ICO) at www.ico.org.uk or by calling 0303 123 1113. We would prefer you contact us first so we can try to resolve your concerns.
Security
We use appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or destruction. Measures include access controls, encryption in transit where appropriate, secure storage and staff training. While we strive to protect your information, transmission over the internet carries inherent risks.
Separate Policy for Claims Investigation Services
This Privacy Policy does not apply to our claims investigation services. If you engage with our claims investigation services, a separate privacy policy will apply, which we will provide to you and which will govern how personal information is processed for those services.
Children
Our website is not intended for children and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal information, please contact us so that we can take appropriate steps.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.